Privacy Policy

At A Little Bit of Soul, your privacy is respected and protected. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

When you make a booking, enquiry, or attend a session, we may collect personal information including your name, phone number, email address, appointment details, and any information you voluntarily provide that is relevant to your Reiki, Spinal Flow, or Mediumship session. This may include general wellbeing information shared to support your session.

Payment details are processed securely through third-party booking and payment providers and are not stored by us.

Your personal information is used only for legitimate business purposes, including:

• Managing appointments and bookings
   
• Communicating with you about your sessions
   
• Providing Reiki, Spinal Flow, and Mediumship services
   
• Sending appointment reminders or service-related updates
   

Your information is never sold, rented, or shared with third parties, except where required by law or to operate essential booking and payment systems.

Any personal or sensitive information shared during sessions is treated with strict confidentiality and is used only to support your care and experience. We do not record sessions unless explicit consent is given.

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, unauthorised access, or disclosure. Access is limited to what is necessary for business operations.

You have the right to request access to your personal information and request corrections if it is inaccurate, out of date, or incomplete, subject to legal and record-keeping requirements.

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. The most current version will always be available on our website.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at broncooke@westnet.com.au.